**Custom Fabricated Pieces:**

– Shipped within 4-10 weeks; ETA provided in the quote.
– Shipped via FedEx Ground unless otherwise specified by the client.
– Shipping prices included in the quote.
– No returns; custom pieces are unique to your specifications.

**Ready to Ship Items:**

– Shipped within 3-5 business days.
– Various trusted shipping partners used.
– Shipping available to Continental US and Canada; calculated at checkout.
– 30-day return policy; items must be unused, in original packaging, and include proof of purchase and photos of the box.
– Contact for returns: Karo.smith@naturesmossart.com

**Return Address:**

1802 N Howard Ave. #4193, Tampa, FL 33607, United States

**Damages and Issues:**

– Inspect order upon receipt.
– Contact immediately if defective, damaged, or incorrect.
– Provide photos of the box, wrapping, and damage.
– We’ll assist with documentation for shipping claims.
– Lost items: we will replace or refund.

**Exchanges:**

– Return the item and make a new purchase once the return is accepted.

**Refunds:**

– Notified upon receiving and inspecting the return.
– Approved refunds processed within 10 business days.
– Contact if no refund after 15 business days:
Karo.smith@naturesmossart.com